Black Friday FAQs
Where can I find Black Friday updates?
Check the Black Friday sign-up page on this store for the updates currently available.
Where can I check current prices and offers?
Check the product page and your cart on the regional store you’re shopping on. Prices and offers can differ between stores.
Will there be a better offer later?
We can only confirm offers currently advertised on your regional store. We can’t promise future prices or reserve stock.
My payment failed or appears twice. What should I do?
Send us your checkout email, order number if available, and a screenshot with sensitive payment details hidden. We’ll check the payment before you try again.
Where is my order confirmation or tracking?
Check your spam folder first. If it’s missing, send us your checkout email, purchase date and order number if available.
When will my order arrive?
Delivery times depend on your destination and the current dispatch estimate. Send us your order number so we can check; we can’t guarantee a specific arrival date unless a published guarantee applies.
My tracking hasn’t moved or says delivered. What should I do?
Send us your order number and confirm your delivery address privately. We’ll check the tracking and next steps with the delivery team.
Can I change or cancel my order?
Send us your order number and requested change straight away. We can’t guarantee changes or cancellations once your order is being prepared.
Something is missing, wrong or damaged. What should I do?
Send us your order number and photos of the items, packaging and shipping label. We’ll check the order and help resolve it.
What if my question isn’t answered here?
We’re here to help. Contact us with your question and, if you’ve already ordered, your order number and checkout email. Our customer service team will help with your enquiry.